Earlier today I was plowing through more studying for my comp exam. Every so often I like to have some tunes playin’ while I’m typing up review notes. I chose to utilize my SiriusXM online music player. About mid-morning the music and the ’signal’ started to fizzle. I was hearing bits and pieces of sound, and then eventually after an hour or so the sound just stopped all together.
I troubleshooted everything on my iMac, everything from internet connection to unplugged wires. I was still able to utilize all things internet related, so I deduced that mayyyyybe there is something wrong with SiriusXM? As I picked up the phone, I had a zinger of a thought. “Why not try Twitter?” See if I can contact Sirius XM through the social media juggernaut. I thought I’d try and use Twitter for more than just random updates about food, exercise and sleep.
anyone listening to Sirius XM radio online? anyone having connectivity issues? @SXM_Help— Sean Dent (@SeanPDent) January 7, 2013
Low and behold I got a response.. (fairly quickly if I might add)
@iamunafraid Hi Sean- Our engineers are working on this, I apologize for the inconvenience. –Kate— SiriusXM Help (@SXM_Help) January 7, 2013
And eventually ended on a good note..
@iamunafraid You're welcome. I'll share an update when I have one. -Kate— SiriusXM Help (@SXM_Help) January 7, 2013
I must admit, I never did hear from them again via Twitter, but I was feeling quite accomplished. I was able to figure out nothing was wrong with my iMac or my internet service, so I was a happy camper. I resorted to listening to other music via Pandora and Spotify.
Yep. Twitter can be pretty awesome sometimes. The power of social media huh?? =)